Testimonials

Please take a moment to read what customers are saying about Import Paint & Body.  If you’ve already visited our shop, you’ll see that these are only a small number of the many letters covering our walls!

“Dear Loren, I just had to write to thank you for the fantastic job you and your team did repairing and painting my 2003 Acura MDX. As you know, we were debating whether to buy a new car or invest in this one to extend the life of it for a few more years. After seeing the magic you guys worked on it, we are thrilled with our decision to keep it. Bill and I can’t believe how good it looks..really close to showroom condition!! Thanks for the extra care you provided and the quality results.  As an added bonus, everyone we worked with in your shop was not only friendly but eager to help…even when we picked it up late on a Friday afternoon, there was a member of your team putting som additional finishing touches on it before we drove away. So again, thank you and we wanted to add another letter to your wall of fame in your office regarding satisfied customers.  We will not hesitate to recommend your services to our friends!!”

Beverly and Bill Forsyth

“Dear Loren, I think that i was referred to you 15 years ago after i had a horrible experience with another body shop in Charlotte. From that point forward, i am a “RAVING FAN” and a “CUSTOMER FOR LIFE”.  You have done it again with this repair and continue to set the gold standard for auto body repair in Charlotte. I have referred many family members, friends and business associates to you. They all tell me “what a great experience it has been and thanks for the referral”. Thanks again my friend for a job well done…Bravo!”

Roger Stewart-South State Bank

“Dear Loren, Audrey, and all of Import Paint and Body: Thank you again for bringing my BMW Sport Wagon back to pristine condition after another attack from the Charlotte roadways and parking lots! Phyl and I have had 3 of our cars at your shop for various reasons since we moved to Charlotte, and we have been delighted with your work each time.  Your attention to detail, work to perfection, and honesty never fail to impress us. We would never consider anyone else to work on our cars, and highly recommended you to anyone looking for superb results at a fair cost.”

Phyl and Tim Timmons  

“To Loren and all at Import Paint and Body, Although you may not have any remaining room on the walls for this document, I wanted to take a moment to give you and your team kudos for the work performed on my Porsche Boxter. She looks as good as new, and I am exceptionally pleased with the results. To boot, you and your staff treated me with courtesy and prompt professionalism throughout the entire process. Going forward, I will be sure to recommend your shop to all those in the import car community. Thank you for everything!”

Matthew Johnson, Sapphire Technologies

“Loren and Co, I just wanted to drop a quick line and tell you that I really appreciate your shop. I have had work done there on several occasions and have always walked away impressed with the quality of your team’s work, the attitude of the workers from the front desk on back, and attention to detail. Specifically, recently you were able to do some custom work on my Avalanche that nobody else seemed equipped to even want to attempt. I have done, and will continue to refer Import Paint and Body to anyone who needs any work done to their car, no matter the magnitude of the damage or make of the car. Good luck, and while I enjoy seeing you, I hope it’s not too often.”

Derek Skea, President, Churchill Transport Group

“Dear Loren, I brought my wife’s Porsche Cayenne in today for you to reattach a stainless piece onto the rear bumper. The job required a few minutes of your valuable time. The repair was done to perfection while you asked me to talk with Audrey. I asked what the charge was and you told me nothing- ‘remember me if you have a collision’. I most certainly will remember you. You really know how to treat an old fat guy who may be a potential customer. Thanks for your quality work and treatment this date. Sincererly”

John Harry

“Dear Loren, After having 3 of my cars at your shop for various reasons, I wanted to send you a short note to let you know that, notwithstanding the little snafu (compliments of local ___ dealer!!) with the stripes for the Shelby GT500KR, I have been greatly impressed with the level of expertise, the quality of your work performed and most importantly, the pure attention to detail that you and your staff have shown. I can actually say that you are as picky and finicky as I am about every little detail when it comes to fine automobiles!! Also, in an era where cost efficiency and service seem to be forgotten values of yesteryear, it is refreshing that you and your team still believe in the business model that these basic traits are essential in today’s market in order to distinguish yourself as a premiere repair shop. The fact that you are able to provide this level of service and quality at competitive rates makes Import Paint and Body all the more appealing. Thanks to you, Carlos and Audrey for not only taking such good care of my 911, S6 and Cobra but also for making me feel very comfortable during the entire process and my various visits to your shop. Kind regards”

Dominic Faccone

“Dear Loren and staff: I am writing to thank you and your company for putting me back on the road with my 2004 Mini Cooper!! I have been coming to your body shop for years to get after market parts installed for my car and recently my car was hit by a drunk driver from the rear, which did some major damage. As much of a car fanatic as I am, I was devastated by my car getting in this wreck, but I knew that Loren’s guys would take care of it and make it better than it was before. And after picking it up after the work was done, I was right, the work and quality was outstanding, from every detail aspect! Thank you again foryour craftsmanship and as always I will continue to recommend your body shop to anyone. Thanks Loren from one Mini owner to another! Best regards”

Ryan Windt

“Dear Mr Koski, recently, I had the misfortune to be involved in a minor automobile accident. I was prepared for a lengthy, hassle-filled experience in dealing with both my insurance company, and the repair shop. You both proved me very wrong. I can’t thank you enough for the way in which you worked with my insurance company. The whole affair was made very simple and easy by you. The quality of the repair work is terrific; the car looks brand new! I only hope our customers are half as pleased with the service we give them as I am with the service I have received from you. I will recommend you to everyone. Many thanks for a great job.” 

David M. Carroll, Senior Executive Vice President, Wachovia Corporation

“In today’s world it is not often that one finds a company that exudes excitement in performing at peak levels, however you and your team of professionals display such characteristics. My most sincere thanks for restoring my Porsche 911 last week. It may make no sense to say that it looks better than it did originally, but in my eyes it does. And thank you for always delivering on your promise to be on time in delivery of my car.”

Farhad Hosseini, LUTCF- President, Meridian Financial Group

“Even with the referral, I was still skeptical when I brought my BMW in to your shop. The repair looks great and was on time and on estimate. Thanks for the good work.”

Shawn Flynn

“Loren – I am not sure how you do what you do so well, but all I can say is “Thanks,” and I am in awe of your customer service. You make tough situations easy. I would rather not need your expert services, but it feels good to know that if I do, you and your team are there. Thanks again.”

Harry A. Nurkin

“Dear Loren, thank you for the excellent work that Import Paint & Body had done to my Mercedes. About two years ago I started planning a project with my Mercedes CLK. I wanted to do something different but not take away from the beauty of the car, just enhance its appearance. With several tuning companies out there for Mercedes, I decided to go with Brabus. Thanks to the work that Import Paint & Body has done, it’s gone from a pretty red Mercedes to a “hot beast”. It’s been a great experience to work with a great team. I can’t thank you enough for your work. Anyone needing any work done to their automobile, call Import Paint & Body. You are the man!”

Frank Gant

“To Loren and all at Import Paint & Body, Inc., although you may not have any remaining room on the walls for this document, I wanted to take a moment to give you and your team kudos for the work performed on my Porsche Boxter. She looks as good as new, and I am exceptionally pleased with the results. To boot, you and your staff treated me with courtesy and prompt professionalism throughout the entire process. Going forward, I will be sure to recommend your shop to all those in the import car community. Thank you for everything!”

Matthew Johnson, Senior Account Manager, Sapphire Technologies North America

“This letter is being written to acknowledge the excellent customer service that I recently received from Loren Koski and his staff. My wife had her car repaired at Import and the finished product was perfect. Additionally, Loren was extremely honest in his dealings with me relative to the timeline that he had set for completing the work on our car. I would highly recommend Import Paint and Body to anyone who is looking for honesty, integrity and quality. You will most certainly find those characteristics in Loren and his staff. Thank you”

Charles Rozak

“Thank you for the excellent work your shop completed on my ‘02 Acura. It seems that each time I bring a car in you all keep getting better. As always, every interaction I had with Misty was personalized and professional. I arrived a little early to pick up my car so I had some time to read the many letters that adorn your walls. I do not know if I am more impressed with the many accolades you have received from customers or the numerous “Thank You” letters from the multiple donations you have given. Either way, keep up the good work. You are an asset to the community. Thanks again.”

Charles Manning

“Dear Loren, Just a note of “thanks” to you for fixing the car that I “thought” I had wrecked. I was hysterical when I came into your shop on Monday morning but you came to my rescue and proceeded to not only fix the car perfectly but did it in record time. I appreciated so much the unbelievable customer service you gave me and the kindness you showed me- over and above the call of duty. You turned a really bad day into a good one… You are really good at what you do and you have a few new customers too. Thank you again and again.”

Teren Hill

“Loren: Again, your team “nailed it” with the absolutely perfect work on our 2014 Honda Civic. Recently, we were rear-ended and your expert advice was to  replace the damaged parts with OEM parts rather then repair the bumper or replace with “like kind” parts. You most definitely know whats best when repairing a vehicle for the long term and the future vehicle resale value. Our dealings with you go back some 25 years and one thing’s for sure-The quality of your work was top notch long ago and you have maintained that level of quality work for many, many years.”

Doug and Diane Hemmert

“Hi Loren, Just a quick note to let you know how pleased we are with your repair of our CR-V.  What a sick feeling it was to see it after being rear ended, and what an absolute joy it is to our entire household to have it back home and looking like new! You are a true artisan, and i thank you for using AND sharing your gifts and talents with my family.”

Scott Lawing 

“Loren, I appreciate the quick work on my Porsche GT3, as well as the half-pound goodie bag of balled up track rubber and dirt you were able to clean from the wheel liners.  People pay thousands of dollars for that kind of weight savings! Thanks again”

Alex Berghorst

“Loren, Thanks for everything you’ve done over the last year to return this great (now old) car to greatness.  No one could’ve done it but you!”

Duncan McPherson 

“Thanks again for your overwhelming hospitality in allowing us to utilize your establishment on April 26th. We had a great turnout of 15+ S2000s and everyone enjoyed a superb Zaino clinic with Steve Treece. Your facility was perfect for us and we truly appreciate that you accommodated Steve Treece and our S2000 community for the Zaino clinic. If there is anything I, or our S2000 community can do for you, please do not hesitate calling on me. Thanks again.”

Raul Alvarez, S2000 International

“Thank you for your help and support over the last several years. Not only is your professionalism to be admired, your workmanship is second to none. In the last two years alone, you have made repairs on four different vehicles that I own including; a BMW X5, a Mercedes 500S, a Lexus 430 and a Porsche 911. In all instances the repairs were done on time, within budget and to my complete satisfaction. Good luck to you, your business, and to your incredible family going forward.”

Keith M. Eades, President, Sales Performance International

“I’m sending you this letter to express my appreciation for the exceptional customer service and quality repair work that your team performed on my BMW 740i this week. It’s so refreshing knowing that your establishment gives customers a renewed spirit of knowing that high quality service is top priority. I consider the finished results of your work to be “second-to-none” and I will encourage my family, friends and colleagues (who value their vehicle) to go to Import Paint & Body, Inc. for any collision, repair and refinishing needs. Again, thanks for your attention to detail and ensuring that quality service and customer satisfaction comes first.”

Randy Richardson

“Dear Loren, I would like to thank you and your staff for the excellent service and work done on all my vehicles. I especially want to thank you for assisting me in the restoration of my 1975 Corvette, which is my pride and joy. If I could only tell you the number of times I have been asked, “who painted your car and do you want to sell it?” It is very seldom when you find a company with excellent service, skilled workmanship and honesty. Import Paint and Body possesses all of these qualities and more. I am proud and confident when recommending business associates and friends to your company.”

Randy Freeman, President, Freeman Mortgage Services

“I really appreciate the work you did on my 2003 Porsche Turbo. I can’t believe the results and the compliments I have received on my car. The quality and professionalism of your shop is really evident in the work you have done. I know that you were very busy at the time I brought the car in, but you surprised me by having it back when you promised it originally. I am very satisfied in the work and just wanted to drop you a note. I know that next time anyone asks where to get body work done, I will definitely refer them to you. Thanks again Loren!!”

Jeff L. Owen, President, JOSCO/Nation Sales

“Dear Mr. Koski, I wanted to take the time to not only say thank you for the terrific work you did for my Porsche, but to also differentiate you from the rest. My car had been damaged by the dealer while in for a tune up. That sparked a chain reaction where it ended up in 4 other dealers over the past 5 months. Without naming names, they all meant well and eventually fixed their part of my car; however, none of them took the time or pride to do anything more. You and your staff not only gave the best (and most realistic) estimate, you fit me into your already busy schedule, corrected the blemishes, and then cleaned the car so that I was proud to show it off. No other dealer has ever done that little bit extra. You take pride in your work and it shows. Please share this letter with your staff. You obviously realize the important roll they play with service.”

Dr. Peter T. Cox, Jr., D.C. Chiropractic Care Center, U.S. Olympian

“Dear Loren, this is just a short note to let you know how much I appreciate the excellent workmanship by your shop on my new BMW. It looks factory new again. As you know, I originally had a relatively minor scratch repaired by another shop in the area that mismatched the color, left dirt in the paint and returned my car looking worse than it did with the scratch. At Import Paint & Body, the work was excellent and I felt confident enough to have the rework finished at your shop knowing that I had exhausted insurance proceeds used to pay that other shop. It is a pleasure doing business with professionals.”

Bob F. Rau

“Dear Loren, Thank you for doing an excellent job on my Porsche 911. It is a perfect job and this is a beautiful car. I can see why Hendrick Porsche trusts their luxury cars to your care. The experience in buying my Millennium Porsche has been a good one and I am looking forward to driving this special car for years to come. Thanks again for your professional and personal touch. It is a pleasure doing business with people like you and your staff.”

Lew Hege, Ensinger-Hyde, Inc. RM/Southeast US

“I would like to express my appreciation on the high quality job that you performed recently on my Audi A4. As I requested, you paid close attention to details instead of targeting an average outcome. I had high expectations towards the repair of my vehicle and I’m glad that you were able to exceed those expectations. My work revolves around customer satisfaction as well; your approach to the clients and to the tasks makes a difference!”

Peter Zay, PBT Quality European Fencing Equipment

“Dear Loren, I want to take this opportunity to thank you and your staff for the incredible job you did fixing my Infiniti I-30. Finding an average body shop is a hard task; finding an incredible one is impossible, but you have proven that to be wrong. You and your staff were extremely accommodating and you displayed signs of customer service that are not typically associated with people in your industry. I will definitely recommend anyone needing paint or body work to come see you. You give a good name to an industry filled with sleaze-balls. If there is ever anything I can do for you, please let me know. Once again, thank you for a great job.”

Alan L. Stein, Satisfied Customer, Allied Security Inc.

“Dear Loren, this is just a short note of thanks for the special job you did on my 2008 BMW M5. The repairs you made were excellent. I was at the BMW dealership in Winston Salem recently and had my salesman and the general manager have a look at the repairs. They could not find what had been repaired. When I pointed out the place, they remarked “BMW paint has an “orange peel” appearance and the repair has that appearance”. They were amazed. Thanks again for the excellent work..”

Larry Hutchins, President, Hutchins & Associates, Inc.

“I just wanted to say thank you for your excellent work on my car! I came down to Charlotte from Raleigh to have my clear bra installed by Steve over at AutoShield Carolinas only to find I had road rash on the bottom of the bumper on my two week old car and they would have a tough time getting the clear bra to install over it. I was then worried that my long trip to Charlotte from Raleigh was a big waste of time and money. Steve suggested that we go and talk to you and see how to best deal with the road rash. Well you had my bumper touched up in no time and made it possible for me to get my clear bra installed that day so my trip was not a bust! The customer service I received from you is really rare these days. It is real nice to see that someone still personally cares about their customers! I will definitely be referring customers your way even though it is a drive…it is worth it! Keep up the great work!! Thank you again!!”

John V.

“Dear Loren, I just wanted to thank you and your team again for all of your help with service on my car… you have been an absolute pleasure to work with and you deserve an award of excellence for your outstanding customer service! Thank you for all that you do.”

Julie Edwards

“Thank you for working on my car and fixing my windows for hundreds less than I was quoted elsewhere!”

Laura Hoover