Many insurance companies typically only approve a certain amount of the repairs required to get started. Since Covid, a growing number of insurers have switched to doing virtual estimates. It is impossible to accurately identify the extent of damages based solely on pictures. Therefore, once the vehicle has been disassembled and inspected in our shop, we need to file a supplement with your insurance company and wait for their approval to continue ordering necessary parts not initially covered. Depending on the insurance company, supplements can take anywhere from a few hours to a few weeks to be approved. We regularly follow up on any filed supplements and do everything within our power to expedite the process, but sometimes the insurance companies do not respond in a timely manner. Only after approval can we begin the process of ordering the additional parts and continuing repairs. It frustrates all of us.
Another issue is technician availability. While we strive to book work based on the number of available hours each technician has, the unpredictability of parts deliveries and ever-increasing demand for repairs means we need to remain flexible. If a car is in line for production, but supplementary parts needed are unavailable for immediate work, further work cannot be completed on the vehicle until parts arrive. In an ideal world, all parts would be available, and production would flow uninterrupted…but the unfortunate reality is this is far from the possible norm.